Management System Policy Statement
GlobalSuite Solutions has an Integrated Management System certified under four standards: ISO 27001 (information security), ISO 20000 (IT service management), ISO 22301 (Business continuity management) and ISO 9001 (Quality Management). The MAIN objective is to ensure the confidentiality, integrity, availability and proper management of GlobalSuite Solutions’ information systems and IT services, guaranteeing compliance with all applicable legal obligations and providing the best possible service to customers. General objectives of GlobalSuite Solutions’ policy:
- That all processing of information related to the business processes indicated in the scope is carried out safely and only by authorized personnel, as well as protect the information of the organization against possible loss of confidentiality, integrity and / or availability.
- Comply with all applicable legal requirements, as well as any other requirements agreed with customers.
- Gestionar la prestación de los servicios realizados por GlobalSuite Solutions a los clientes de forma eficaz y eficiente, dentro de un ciclo de vida que permita la mejora continua de los procesos implantados.
- Ensure that all the services indicated in the scope are managed in such a way that they guarantee compliance with deadlines, rapid response, high quality and high customer satisfaction.
- Ensure uninterrupted service, fast incident resolution and high customer satisfaction.
- Ensure the continuity of the business of all activities in accordance with the continuity requirements agreed with customers. They should be consistent with the maximum allowable downtime for each service, reflected in the business impact analysis.
Management is committed to the long-term success of the SG, providing the human, technological and financial resources necessary for its efficient operation and effective maintenance. The Directorate establishes the following as priorities of the system:
- The provision of an uninterrupted service within the availability margins that have been defined for each of the services in the service catalog.
- Continuous improvement of the efficiency and efficiency of the processes that support the services.
- Ensure customer satisfaction by complying with the established service level agreements.
- Manage the risks to the organization that may arise in the provision of the services included in the scope.
- Compliance with specified quality management system requirements
Notice to suppliers: We inform you that GlobalSuite Solutions, following the requirements of the quality system based on the ISO 9001:2015 standard that we have implemented, annually evaluates the performance of all its suppliers of goods and services, based on the number of incidents registered throughout the period analyzed, as well as their importance.
Policy on Criminal Risk Management and Bribery Risk Management.
GlobalSuite Solutions, as part of the responsibility for formulating policies and organizing internal management systems, issues this policy for the criminal risk management system and Bribery Risk Management. GlobalSuite Solutions assumes a series of obligations in relation to criminal compliance and the commitment that these obligations are assumed, respected and applied not only by the company but by all its employees and other interested parties. Senior Management sets out the following Criminal Compliance Policy, as a sign of its commitment to comply with the requirements of this policy, the Criminal Compliance Management System and all applicable criminal legislation; as well as the commitment to the ongoing search for the continuous improvement of the company and the Criminal Compliance Management System.
